Industry: Service & Software
Published Date: 2025-11-16
Pages: 150 Pages
Report ld: 5473928
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The global Conversational AI Software market is projected to grow from US$ million in 2024 to US$ million by 2031, at a CAGR of %(2025-2031), driven by critical product segments and diverse end‑use applications.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China"s core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China"s data center is less than 1/145 of that of the United States.
Report Includes:
This definitive report equips business leaders, decision-makers and stakeholders with a 360° view of the global Conversational AI Software market across value chain. It analyzes historical revenue data (2020–2024) and delivers forecasts through 2031, illuminating demand trends and growth drivers.
By segmenting the market by Type and by Application, the study quantifies market size, growth rates, niche opportunities, and substitution risks, and analyzes downstream customers distribution pattern.
Granular regional insights cover five major markets—North America, Europe, APAC, South America, and MEA—with in‑depth analysis of 20+ countries, detailing dominant products, competitive landscape, and downstream demand trends.
Critical competitive intelligence profiles players—revenue, margins, pricing strategies, and major customers—and dissects the top-player positioning across product lines, applications, and regions to reveal strategic strengths.
A concise Industry‑chain overview maps upstream, middlestream, and downstream distribution dynamics to identify strategic gaps and unmet demand.
MARKET SEGMENTATION
CHAPTER OUTLINE
Chapter 1: Defines the Conversational AI Software study scope, segments the market by Type and by Application, etc, highlights segment size and growth potential.
Chapter 2: Offers current market state, projects global revenue and sales to 2031, pinpointing high consumption regions and emerging market catalysts
Chapter 3: Dissects the player landscape—ranks by revenue and profitability, details Player performance by product type and evaluates concentration alongside M&A moves.
Chapter 4: Unlocks high margin product segments—compares revenue, ASP, and technology differentiators, highlighting growth niches and substitution risks
Chapter 5: Targets downstream market opportunities—evaluates market size by Application, identifies emerging use cases, and profiles leading customers by region and by Application.
Chapter 6: North America—breaks down market size by Type, by Application and country, profiles key players and assesses growth drivers and barriers.
Chapter 7: Europe—analyses regional market by Type, by Application and players, flagging drivers and barriers.
Chapter 8: Asia Pacific—quantifies market size by Type, by Application, and region/country, profiles top players, and uncovers high potential expansion areas.
Chapter 9: Central & South America—measures market size by Type, by Application, and country, profiles top players, and identifies investment opportunities and challenges.
Chapter 10: Middle East and Africa—evaluates market size by Type, by Application, and country, profiles key players, and outlines investment prospects and market hurdles
Chapter 11: Profiles players in depth—details product specs, revenue, margins; top-tier players 2024 sales breakdowns by product type, by Application, by region SWOT analysis, and recent strategic developments.
Chapter 12: Industry chain—analyses upstream, cost drivers, plus downstream channels.
Chapter 13: Market dynamics—explores drivers, restraints, regulatory impacts, and risk mitigation strategies.
Chapter 14: Actionable conclusions and strategic recommendations.
WHY THIS REPORT
Beyond standard market data, this analysis provides a clear profitability roadmap, empowering you to:
Beyond standard market data, this analysis provides a clear profitability roadmap—empowering you to:
Allocate capital strategically to high growth regions (Chapters 6–10) and margin rich segments (Chapter 5).
Negotiate from strength with suppliers (Chapter 12) and customers (Chapter 5) using cost and demand intelligence.
Outmaneuver competitors with granular insights into their operations, margins, and strategies (Chapters 3 and 11).
Capitalize on the projected billion‑dollar opportunity with data‑driven regional and segment tactics (Chapter 12-14).
Leverage this 360° intelligence to turn market complexity into actionable competitive advantage.
QYRESEARCH'S STRENGTHS
Unlike generic global market reports, this study combines macro-level industry trends with hyper-local operational intelligence, empowering data-driven decisions across the Compound Chocolate value chain, addressing:
We identify regional market threats and growth prospects to guide your overseas layout.
We adjust product portfolios in line with local consumption habits.
We unpack rivals’ operation strategies for scattered and highly concentrated industries.
We cover competition landscape, full supply chain and quantified market size data, and deliver tailor-made customized surveys to meet your unique business demands.
We own self-owned massive exclusive databases, backed by 19 years of global market research experience across thousands of sectors.
Our team operates 24 hours a day, 365 days a year, enabling ultra-fast report turnaround to respond to your research needs efficiently.
We integrate regional risk assessment, localized product optimization and competitor analysis to deliver actionable market strategies.
All data is cross-verified from multiple industry sources to deliver thorough, precise analysis that supports reliable corporate strategic decisions.
We provide responsive, dedicated after-sales support to resolve all follow-up inquiries about reports, data and industry interpretation.
TABLE OF CONTENTS
1 Study Coverage
1.1 Introduction to Conversational AI Software: Definition, Properties, and Key Attributes
1.2 Market Segmentation by Type
1.2.1 Global Conversational AI Software Market Size by Type, 2020 VS 2024 VS 2031
1.2.2 Web
1.2.3 App
1.3 Market Segmentation by Application
1.3.1 Global Conversational AI Software Market Size by Application, 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Executive Summary
2.1 Global Conversational AI Software Revenue Estimates and Forecasts 2020-2031
2.2 Global Conversational AI Software Revenue by Region
2.2.1 Revenue Comparison: 2020 VS 2024 VS 2031
2.2.2 Historical and Forecasted Revenue by Region (2020-2031)
2.2.3 Global Revenue Market Share by Region (2020-2031)
2.2.4 Emerging Market Focus: Growth Drivers & Investment Trends
3 Competition by Players
3.1 Global Conversational AI Software Player Revenue Rankings and Profitability
3.1.1 Global Revenue (Value) by Players (2020-2025)
3.1.2 Global Key Player Revenue Ranking (2023 vs. 2024)
3.1.3 Revenue-Based Tier Segmentation (Tier 1, Tier 2, and Tier 3)
3.1.4 Gross Margin by Top Player (2020 VS 2024)
3.2 Global Conversational AI Software Companies Headquarters and Service Footprint
3.3 Main Product Type Market Size by Players
3.3.1 Web Market Size by Players
3.3.2 App Market Size by Players
3.4 Global Conversational AI Software Market Concentration and Dynamics
3.4.1 Global Market Concentration (CR5 and HHI)
3.4.2 Entrant/Exit Impact Analysis
3.4.3 Strategic Moves: M&A, Expansion, R&D Investment
4 Global Product Segmentation Analysis
4.1 Global Conversational AI Software Revenue Trends by Type
4.1.1 Global Historical and Forecasted Revenue by Type (2020-2031)
4.1.2 Global Revenue Market Share by Type (2020-2031)
4.2 Key Product Attributes and Differentiation
4.3 Subtype Dynamics: Growth Leaders, Profitability and Risk
4.3.1 High-Growth Niches and Adoption Drivers
4.3.2 Profitability Hotspots and Cost Drivers
4.3.3 Substitution Threats
5 Global Downstream Application Analysis
5.1 Global Conversational AI Software Revenue by Application
5.1.1 Global Historical and Forecasted Revenue by Application (2020-2031)
5.1.2 Revenue Market Share by Application (2020-2031)
5.1.3 High-Growth Application Identification
5.1.4 Emerging Application Case Studies
5.2 Downstream Customer Analysis
5.2.1 Top Customers by Region
5.2.2 Top Customers by Application
6 North America
6.1 North America Market Size (2020-2031)
6.2 North America Key Players Revenue in 2024
6.3 North America Conversational AI Software Market Size by Type (2020-2031)
6.4 North America Conversational AI Software Market Size by Application (2020-2031)
6.5 North America Growth Accelerators and Market Barriers
6.6 North America Conversational AI Software Market Size by Country
6.6.1 North America Revenue Trends by Country
6.6.2 US
6.6.3 Canada
6.6.4 Mexico
7 Europe
7.1 Europe Market Size (2020-2031)
7.2 Europe Key Players Revenue in 2024
7.3 Europe Conversational AI Software Market Size by Type (2020-2031)
7.4 Europe Conversational AI Software Market Size by Application (2020-2031)
7.5 Europe Growth Accelerators and Market Barriers
7.6 Europe Conversational AI Software Market Size by Country
7.6.1 Europe Revenue Trends by Country
7.6.2 Germany
7.6.3 France
7.6.4 U.K.
7.6.5 Italy
7.6.6 Russia
8 Asia-Pacific
8.1 Asia-Pacific Market Size (2020-2031)
8.2 Asia-Pacific Key Players Revenue in 2024
8.3 Asia-Pacific Conversational AI Software Market Size by Type (2020-2031)
8.4 Asia-Pacific Conversational AI Software Market Size by Application (2020-2031)
8.5 Asia-Pacific Growth Accelerators and Market Barriers
8.6 Asia-Pacific Conversational AI Software Market Size by Region
8.6.1 Asia-Pacific Revenue Trends by Region
8.7 China
8.8 Japan
8.9 South Korea
8.10 Australia
8.11 India
8.12 Southeast Asia
8.12.1 Indonesia
8.12.2 Vietnam
8.12.3 Malaysia
8.12.4 Philippines
8.12.5 Singapore
9 Central and South America
9.1 Central and South America Market Size (2020-2031)
9.2 Central and South America Key Players Revenue in 2024
9.3 Central and South America Conversational AI Software Market Size by Type (2020-2031)
9.4 Central and South America Conversational AI Software Market Size by Application (2020-2031)
9.5 Central and South America Investment Opportunities and Key Challenges
9.6 Central and South America Conversational AI Software Market Size by Country
9.6.1 Central and South America Revenue Trends by Country (2020 VS 2024 VS 2031)
9.6.2 Brazil
9.6.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa Market Size (2020-2031)
10.2 Middle East and Africa Key Players Revenue in 2024
10.3 Middle East and Africa Conversational AI Software Market Size by Type (2020-2031)
10.4 Middle East and Africa Conversational AI Software Market Size by Application (2020-2031)
10.5 Middle East and Africa Investment Opportunities and Key Challenges
10.6 Middle East and Africa Conversational AI Software Market Size by Country
10.6.1 Middle East and Africa Revenue Trends by Country (2020 VS 2024 VS 2031)
10.6.2 GCC Countries
10.6.3 Israel
10.6.4 Egypt
10.6.5 South Africa
11 Corporate Profile
11.1 SAP
11.1.1 SAP Corporation Information
11.1.2 SAP Business Overview
11.1.3 SAP Conversational AI Software Product Features and Attributes
11.1.4 SAP Conversational AI Software Revenue and Gross Margin (2020-2025)
11.1.5 SAP Conversational AI Software Revenue by Product in 2024
11.1.6 SAP Conversational AI Software Revenue by Application in 2024
11.1.7 SAP Conversational AI Software Revenue by Geographic Area in 2024
11.1.8 SAP Conversational AI Software SWOT Analysis
11.1.9 SAP Recent Developments
11.2 IBM
11.2.1 IBM Corporation Information
11.2.2 IBM Business Overview
11.2.3 IBM Conversational AI Software Product Features and Attributes
11.2.4 IBM Conversational AI Software Revenue and Gross Margin (2020-2025)
11.2.5 IBM Conversational AI Software Revenue by Product in 2024
11.2.6 IBM Conversational AI Software Revenue by Application in 2024
11.2.7 IBM Conversational AI Software Revenue by Geographic Area in 2024
11.2.8 IBM Conversational AI Software SWOT Analysis
11.2.9 IBM Recent Developments
11.3 Microsoft
11.3.1 Microsoft Corporation Information
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Conversational AI Software Product Features and Attributes
11.3.4 Microsoft Conversational AI Software Revenue and Gross Margin (2020-2025)
11.3.5 Microsoft Conversational AI Software Revenue by Product in 2024
11.3.6 Microsoft Conversational AI Software Revenue by Application in 2024
11.3.7 Microsoft Conversational AI Software Revenue by Geographic Area in 2024
11.3.8 Microsoft Conversational AI Software SWOT Analysis
11.3.9 Microsoft Recent Developments
11.4 Ada
11.4.1 Ada Corporation Information
11.4.2 Ada Business Overview
11.4.3 Ada Conversational AI Software Product Features and Attributes
11.4.4 Ada Conversational AI Software Revenue and Gross Margin (2020-2025)
11.4.5 Ada Conversational AI Software Revenue by Product in 2024
11.4.6 Ada Conversational AI Software Revenue by Application in 2024
11.4.7 Ada Conversational AI Software Revenue by Geographic Area in 2024
11.4.8 Ada Conversational AI Software SWOT Analysis
11.4.9 Ada Recent Developments
11.5 Kore.ai
11.5.1 Kore.ai Corporation Information
11.5.2 Kore.ai Business Overview
11.5.3 Kore.ai Conversational AI Software Product Features and Attributes
11.5.4 Kore.ai Conversational AI Software Revenue and Gross Margin (2020-2025)
11.5.5 Kore.ai Conversational AI Software Revenue by Product in 2024
11.5.6 Kore.ai Conversational AI Software Revenue by Application in 2024
11.5.7 Kore.ai Conversational AI Software Revenue by Geographic Area in 2024
11.5.8 Kore.ai Conversational AI Software SWOT Analysis
11.5.9 Kore.ai Recent Developments
11.6 Conversica
11.6.1 Conversica Corporation Information
11.6.2 Conversica Business Overview
11.6.3 Conversica Conversational AI Software Product Features and Attributes
11.6.4 Conversica Conversational AI Software Revenue and Gross Margin (2020-2025)
11.6.5 Conversica Recent Developments
11.7 LivePerson
11.7.1 LivePerson Corporation Information
11.7.2 LivePerson Business Overview
11.7.3 LivePerson Conversational AI Software Product Features and Attributes
11.7.4 LivePerson Conversational AI Software Revenue and Gross Margin (2020-2025)
11.7.5 LivePerson Recent Developments
11.8 Genesys
11.8.1 Genesys Corporation Information
11.8.2 Genesys Business Overview
11.8.3 Genesys Conversational AI Software Product Features and Attributes
11.8.4 Genesys Conversational AI Software Revenue and Gross Margin (2020-2025)
11.8.5 Genesys Recent Developments
11.9 Boost.ai
11.9.1 Boost.ai Corporation Information
11.9.2 Boost.ai Business Overview
11.9.3 Boost.ai Conversational AI Software Product Features and Attributes
11.9.4 Boost.ai Conversational AI Software Revenue and Gross Margin (2020-2025)
11.9.5 Boost.ai Recent Developments
11.10 Kata.ai
11.10.1 Kata.ai Corporation Information
11.10.2 Kata.ai Business Overview
11.10.3 Kata.ai Conversational AI Software Product Features and Attributes
11.10.4 Kata.ai Conversational AI Software Revenue and Gross Margin (2020-2025)
11.10.5 Company Ten Recent Developments
11.11 Cognigy
11.11.1 Cognigy Corporation Information
11.11.2 Cognigy Business Overview
11.11.3 Cognigy Conversational AI Software Product Features and Attributes
11.11.4 Cognigy Conversational AI Software Revenue and Gross Margin (2020-2025)
11.11.5 Cognigy Recent Developments
11.12 OneReach.ai
11.12.1 OneReach.ai Corporation Information
11.12.2 OneReach.ai Business Overview
11.12.3 OneReach.ai Conversational AI Software Product Features and Attributes
11.12.4 OneReach.ai Conversational AI Software Revenue and Gross Margin (2020-2025)
11.12.5 OneReach.ai Recent Developments
11.13 Avaamo
11.13.1 Avaamo Corporation Information
11.13.2 Avaamo Business Overview
11.13.3 Avaamo Conversational AI Software Product Features and Attributes
11.13.4 Avaamo Conversational AI Software Revenue and Gross Margin (2020-2025)
11.13.5 Avaamo Recent Developments
11.14 Just AI
11.14.1 Just AI Corporation Information
11.14.2 Just AI Business Overview
11.14.3 Just AI Conversational AI Software Product Features and Attributes
11.14.4 Just AI Conversational AI Software Revenue and Gross Margin (2020-2025)
11.14.5 Just AI Recent Developments
11.15 Kasisto
11.15.1 Kasisto Corporation Information
11.15.2 Kasisto Business Overview
11.15.3 Kasisto Conversational AI Software Product Features and Attributes
11.15.4 Kasisto Conversational AI Software Revenue and Gross Margin (2020-2025)
11.15.5 Kasisto Recent Developments
11.16 Active.Ai
11.16.1 Active.Ai Corporation Information
11.16.2 Active.Ai Business Overview
11.16.3 Active.Ai Conversational AI Software Product Features and Attributes
11.16.4 Active.Ai Conversational AI Software Revenue and Gross Margin (2020-2025)
11.16.5 Active.Ai Recent Developments
11.17 Solvvy
11.17.1 Solvvy Corporation Information
11.17.2 Solvvy Business Overview
11.17.3 Solvvy Conversational AI Software Product Features and Attributes
11.17.4 Solvvy Conversational AI Software Revenue and Gross Margin (2020-2025)
11.17.5 Solvvy Recent Developments
11.18 Certainly
11.18.1 Certainly Corporation Information
11.18.2 Certainly Business Overview
11.18.3 Certainly Conversational AI Software Product Features and Attributes
11.18.4 Certainly Conversational AI Software Revenue and Gross Margin (2020-2025)
11.18.5 Certainly Recent Developments
11.19 Hyro
11.19.1 Hyro Corporation Information
11.19.2 Hyro Business Overview
11.19.3 Hyro Conversational AI Software Product Features and Attributes
11.19.4 Hyro Conversational AI Software Revenue and Gross Margin (2020-2025)
11.19.5 Hyro Recent Developments
11.20 Mindsay
11.20.1 Mindsay Corporation Information
11.20.2 Mindsay Business Overview
11.20.3 Mindsay Conversational AI Software Product Features and Attributes
11.20.4 Mindsay Conversational AI Software Revenue and Gross Margin (2020-2025)
11.20.5 Mindsay Recent Developments
12 Conversational AI SoftwareIndustry Chain Analysis
12.1 Conversational AI Software Industry Chain
12.2 Upstream Analysis
12.2.1 Upstream Key Suppliers
12.3 Middlestream Analysis
12.4 Downstream Sales Model and Distribution Networks
12.4.1 Sales Channels
12.4.2 Distributors
13 Conversational AI Software Market Dynamics
13.1 Industry Trends and Evolution
13.2 Market Growth Drivers and Emerging Opportunities
13.3 Market Challenges, Risks, and Restraints
14 Key Findings in the Global Conversational AI Software Study
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Author Details
TABLE OF FIGURES
List of Tables
List of Figures
KEY QUESTIONS ADDRESSED BY THE REPORT
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REPORT COVERAGE
DESCRIPTION
OVERVIEW
MARKET SEGMENTATION
CHAPTER OUTLINE
WHY THIS REPORT
QYRESEARCH'S STRENGTHS
TABLE OF CONTENTS
TABLE OF FIGURES
RLEATED REPORTS
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