Industry Research Reports

Home > Reports > Service & Software > Global Generative AI in Customer Service Market Research Report 2025

Global Generative AI in Customer Service Market Research Report 2025

Industry: Service & Software

Published Date: 2025-03-11

Pages: 100 Pages

Report ld: 4634698

Request Sample

Customized Report

Description
Table of Contents
Table of Figures
Related Reports
PDF Download

Description
Table of Contents
Table of Figures
Related Reports
PDF Download

The global market for Generative AI in Customer Service was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.

North American market for Generative AI in Customer Service is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Generative AI in Customer Service is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Generative AI in Customer Service in Chatbots and Virtual Assistants Systems is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Generative AI in Customer Service include Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, Verint, Five9, Amazon Connect, Forrester Wave CCaaS, Twilio, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Generative AI in Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Generative AI in Customer Service.

The Generative AI in Customer Service market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Generative AI in Customer Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Generative AI in Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

MARKET SEGMENTATION

By Company

Salesforce
Zendesk
Sprinklr
Google Cloud
Genesys
Verint
Five9
Amazon Connect
Forrester Wave CCaaS
Twilio
Microsoft
Nuance
Cognigy
InMoment
Cresta
Oracle Fusion Service
IBM Watson
LivePerson
Ada CX
SAP CX

Consumption by Region

North America
- United States
- Canada
Asia-Pacific
- China
- Japan
- South Korea
- Southeast Asia
- India
- Australia
- Rest of Asia-Pacific
Europe
- Germany
- France
- U.K.
- Italy
- Netherlands
- Nordic Countries
- Rest of Europe
Latin America
- Mexico
- Brazil
- Rest of Latin America
Middle East & Africa
- Turkey
- Saudi Arabia
- UAE
- Rest of MEA

Segment by Type

On-Premises
Cloud-based

Segment by Application

Chatbots and Virtual Assistants Systems
Natural Language Processing (NLP) Systems
Automated Email Response Systems
Interactive Voice Response (IVR) Systems
Others

biaoTi CHAPTER OUTLINE

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.

Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.

Chapter 3: Detailed analysis of Generative AI in Customer Service company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.

Chapter 12: The main points and conclusions of the report.

biaoTi QYRESEARCH'S STRENGTHS

Unlike generic global market reports, this study combines macro-level industry trends with hyper-local operational intelligence, empowering data-driven decisions across the Compound Chocolate value chain, addressing:

Market entry risks/opportunities by region

We identify regional market threats and growth prospects to guide your overseas layout.

Product mix optimization based on local practices

We adjust product portfolios in line with local consumption habits.

Competitor tactics in fragmented vs. consolidated markets

We unpack rivals’ operation strategies for scattered and highly concentrated industries.

Full Research Coverage

We cover competition landscape, full supply chain and quantified market size data, and deliver tailor-made customized surveys to meet your unique business demands.

19 Years Industry Expertise

We own self-owned massive exclusive databases, backed by 19 years of global market research experience across thousands of sectors.

24/7 Fast Report Delivery

Our team operates 24 hours a day, 365 days a year, enabling ultra-fast report turnaround to respond to your research needs efficiently.

Localized Strategic Analysis

We integrate regional risk assessment, localized product optimization and competitor analysis to deliver actionable market strategies.

Market entry risks/opportunities by region

All data is cross-verified from multiple industry sources to deliver thorough, precise analysis that supports reliable corporate strategic decisions.

Market entry risks/opportunities by region

We provide responsive, dedicated after-sales support to resolve all follow-up inquiries about reports, data and industry interpretation.

TABLE OF CONTENTS

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Generative AI in Customer Service Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 On-Premises

1.2.3 Cloud-based

1.3 Market by Application

1.3.1 Global Generative AI in Customer Service Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Chatbots and Virtual Assistants Systems

1.3.3 Natural Language Processing (NLP) Systems

1.3.4 Automated Email Response Systems

1.3.5 Interactive Voice Response (IVR) Systems

1.3.6 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Generative AI in Customer Service Market Perspective (2020-2031)

2.2 Global Generative AI in Customer Service Growth Trends by Region

2.2.1 Global Generative AI in Customer Service Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Generative AI in Customer Service Historic Market Size by Region (2020-2025)

2.2.3 Generative AI in Customer Service Forecasted Market Size by Region (2026-2031)

2.3 Generative AI in Customer Service Market Dynamics

2.3.1 Generative AI in Customer Service Industry Trends

2.3.2 Generative AI in Customer Service Market Drivers

2.3.3 Generative AI in Customer Service Market Challenges

2.3.4 Generative AI in Customer Service Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Generative AI in Customer Service Players by Revenue

3.1.1 Global Top Generative AI in Customer Service Players by Revenue (2020-2025)

3.1.2 Global Generative AI in Customer Service Revenue Market Share by Players (2020-2025)

3.2 Global Generative AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Generative AI in Customer Service Revenue

3.4 Global Generative AI in Customer Service Market Concentration Ratio

3.4.1 Global Generative AI in Customer Service Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Generative AI in Customer Service Revenue in 2024

3.5 Global Key Players of Generative AI in Customer Service Head office and Area Served

3.6 Global Key Players of Generative AI in Customer Service, Product and Application

3.7 Global Key Players of Generative AI in Customer Service, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Generative AI in Customer Service Breakdown Data by Type

4.1 Global Generative AI in Customer Service Historic Market Size by Type (2020-2025)

4.2 Global Generative AI in Customer Service Forecasted Market Size by Type (2026-2031)

5 Generative AI in Customer Service Breakdown Data by Application

5.1 Global Generative AI in Customer Service Historic Market Size by Application (2020-2025)

5.2 Global Generative AI in Customer Service Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Generative AI in Customer Service Market Size (2020-2031)

6.2 North America Generative AI in Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Generative AI in Customer Service Market Size by Country (2020-2025)

6.4 North America Generative AI in Customer Service Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Generative AI in Customer Service Market Size (2020-2031)

7.2 Europe Generative AI in Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Generative AI in Customer Service Market Size by Country (2020-2025)

7.4 Europe Generative AI in Customer Service Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Generative AI in Customer Service Market Size (2020-2031)

8.2 Asia-Pacific Generative AI in Customer Service Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Generative AI in Customer Service Market Size by Region (2020-2025)

8.4 Asia-Pacific Generative AI in Customer Service Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Generative AI in Customer Service Market Size (2020-2031)

9.2 Latin America Generative AI in Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Generative AI in Customer Service Market Size by Country (2020-2025)

9.4 Latin America Generative AI in Customer Service Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Generative AI in Customer Service Market Size (2020-2031)

10.2 Middle East & Africa Generative AI in Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Generative AI in Customer Service Market Size by Country (2020-2025)

10.4 Middle East & Africa Generative AI in Customer Service Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Salesforce

11.1.1 Salesforce Company Details

11.1.2 Salesforce Business Overview

11.1.3 Salesforce Generative AI in Customer Service Introduction

11.1.4 Salesforce Revenue in Generative AI in Customer Service Business (2020-2025)

11.1.5 Salesforce Recent Development

11.2 Zendesk

11.2.1 Zendesk Company Details

11.2.2 Zendesk Business Overview

11.2.3 Zendesk Generative AI in Customer Service Introduction

11.2.4 Zendesk Revenue in Generative AI in Customer Service Business (2020-2025)

11.2.5 Zendesk Recent Development

11.3 Sprinklr

11.3.1 Sprinklr Company Details

11.3.2 Sprinklr Business Overview

11.3.3 Sprinklr Generative AI in Customer Service Introduction

11.3.4 Sprinklr Revenue in Generative AI in Customer Service Business (2020-2025)

11.3.5 Sprinklr Recent Development

11.4 Google Cloud

11.4.1 Google Cloud Company Details

11.4.2 Google Cloud Business Overview

11.4.3 Google Cloud Generative AI in Customer Service Introduction

11.4.4 Google Cloud Revenue in Generative AI in Customer Service Business (2020-2025)

11.4.5 Google Cloud Recent Development

11.5 Genesys

11.5.1 Genesys Company Details

11.5.2 Genesys Business Overview

11.5.3 Genesys Generative AI in Customer Service Introduction

11.5.4 Genesys Revenue in Generative AI in Customer Service Business (2020-2025)

11.5.5 Genesys Recent Development

11.6 Verint

11.6.1 Verint Company Details

11.6.2 Verint Business Overview

11.6.3 Verint Generative AI in Customer Service Introduction

11.6.4 Verint Revenue in Generative AI in Customer Service Business (2020-2025)

11.6.5 Verint Recent Development

11.7 Five9

11.7.1 Five9 Company Details

11.7.2 Five9 Business Overview

11.7.3 Five9 Generative AI in Customer Service Introduction

11.7.4 Five9 Revenue in Generative AI in Customer Service Business (2020-2025)

11.7.5 Five9 Recent Development

11.8 Amazon Connect

11.8.1 Amazon Connect Company Details

11.8.2 Amazon Connect Business Overview

11.8.3 Amazon Connect Generative AI in Customer Service Introduction

11.8.4 Amazon Connect Revenue in Generative AI in Customer Service Business (2020-2025)

11.8.5 Amazon Connect Recent Development

11.9 Forrester Wave CCaaS

11.9.1 Forrester Wave CCaaS Company Details

11.9.2 Forrester Wave CCaaS Business Overview

11.9.3 Forrester Wave CCaaS Generative AI in Customer Service Introduction

11.9.4 Forrester Wave CCaaS Revenue in Generative AI in Customer Service Business (2020-2025)

11.9.5 Forrester Wave CCaaS Recent Development

11.10 Twilio

11.10.1 Twilio Company Details

11.10.2 Twilio Business Overview

11.10.3 Twilio Generative AI in Customer Service Introduction

11.10.4 Twilio Revenue in Generative AI in Customer Service Business (2020-2025)

11.10.5 Twilio Recent Development

11.11 Microsoft

11.11.1 Microsoft Company Details

11.11.2 Microsoft Business Overview

11.11.3 Microsoft Generative AI in Customer Service Introduction

11.11.4 Microsoft Revenue in Generative AI in Customer Service Business (2020-2025)

11.11.5 Microsoft Recent Development

11.12 Nuance

11.12.1 Nuance Company Details

11.12.2 Nuance Business Overview

11.12.3 Nuance Generative AI in Customer Service Introduction

11.12.4 Nuance Revenue in Generative AI in Customer Service Business (2020-2025)

11.12.5 Nuance Recent Development

11.13 Cognigy

11.13.1 Cognigy Company Details

11.13.2 Cognigy Business Overview

11.13.3 Cognigy Generative AI in Customer Service Introduction

11.13.4 Cognigy Revenue in Generative AI in Customer Service Business (2020-2025)

11.13.5 Cognigy Recent Development

11.14 InMoment

11.14.1 InMoment Company Details

11.14.2 InMoment Business Overview

11.14.3 InMoment Generative AI in Customer Service Introduction

11.14.4 InMoment Revenue in Generative AI in Customer Service Business (2020-2025)

11.14.5 InMoment Recent Development

11.15 Cresta

11.15.1 Cresta Company Details

11.15.2 Cresta Business Overview

11.15.3 Cresta Generative AI in Customer Service Introduction

11.15.4 Cresta Revenue in Generative AI in Customer Service Business (2020-2025)

11.15.5 Cresta Recent Development

11.16 Oracle Fusion Service

11.16.1 Oracle Fusion Service Company Details

11.16.2 Oracle Fusion Service Business Overview

11.16.3 Oracle Fusion Service Generative AI in Customer Service Introduction

11.16.4 Oracle Fusion Service Revenue in Generative AI in Customer Service Business (2020-2025)

11.16.5 Oracle Fusion Service Recent Development

11.17 IBM Watson

11.17.1 IBM Watson Company Details

11.17.2 IBM Watson Business Overview

11.17.3 IBM Watson Generative AI in Customer Service Introduction

11.17.4 IBM Watson Revenue in Generative AI in Customer Service Business (2020-2025)

11.17.5 IBM Watson Recent Development

11.18 LivePerson

11.18.1 LivePerson Company Details

11.18.2 LivePerson Business Overview

11.18.3 LivePerson Generative AI in Customer Service Introduction

11.18.4 LivePerson Revenue in Generative AI in Customer Service Business (2020-2025)

11.18.5 LivePerson Recent Development

11.19 Ada CX

11.19.1 Ada CX Company Details

11.19.2 Ada CX Business Overview

11.19.3 Ada CX Generative AI in Customer Service Introduction

11.19.4 Ada CX Revenue in Generative AI in Customer Service Business (2020-2025)

11.19.5 Ada CX Recent Development

11.20 SAP CX

11.20.1 SAP CX Company Details

11.20.2 SAP CX Business Overview

11.20.3 SAP CX Generative AI in Customer Service Introduction

11.20.4 SAP CX Revenue in Generative AI in Customer Service Business (2020-2025)

11.20.5 SAP CX Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

TABLE OF FIGURES

List of Tables

Table 1. Global Generative AI in Customer Service Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of On-Premises

Table 3. Key Players of Cloud-based

Table 4. Global Generative AI in Customer Service Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Generative AI in Customer Service Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Generative AI in Customer Service Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Generative AI in Customer Service Market Share by Region (2020-2025)

Table 8. Global Generative AI in Customer Service Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Generative AI in Customer Service Market Share by Region (2026-2031)

Table 10. Generative AI in Customer Service Market Trends

Table 11. Generative AI in Customer Service Market Drivers

Table 12. Generative AI in Customer Service Market Challenges

Table 13. Generative AI in Customer Service Market Restraints

Table 14. Global Generative AI in Customer Service Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Generative AI in Customer Service Market Share by Players (2020-2025)

Table 16. Global Top Generative AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Generative AI in Customer Service as of 2024)

Table 17. Ranking of Global Top Generative AI in Customer Service Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Generative AI in Customer Service Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Generative AI in Customer Service, Headquarters and Area Served

Table 20. Global Key Players of Generative AI in Customer Service, Product and Application

Table 21. Global Key Players of Generative AI in Customer Service, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Generative AI in Customer Service Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Generative AI in Customer Service Revenue Market Share by Type (2020-2025)

Table 25. Global Generative AI in Customer Service Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Generative AI in Customer Service Revenue Market Share by Type (2026-2031)

Table 27. Global Generative AI in Customer Service Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Generative AI in Customer Service Revenue Market Share by Application (2020-2025)

Table 29. Global Generative AI in Customer Service Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Generative AI in Customer Service Revenue Market Share by Application (2026-2031)

Table 31. North America Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Generative AI in Customer Service Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Generative AI in Customer Service Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Generative AI in Customer Service Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Generative AI in Customer Service Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Generative AI in Customer Service Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Generative AI in Customer Service Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Generative AI in Customer Service Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Generative AI in Customer Service Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Generative AI in Customer Service Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Generative AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Generative AI in Customer Service Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Generative AI in Customer Service Market Size by Country (2026-2031) & (US$ Million)

Table 46. Salesforce Company Details

Table 47. Salesforce Business Overview

Table 48. Salesforce Generative AI in Customer Service Product

Table 49. Salesforce Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 50. Salesforce Recent Development

Table 51. Zendesk Company Details

Table 52. Zendesk Business Overview

Table 53. Zendesk Generative AI in Customer Service Product

Table 54. Zendesk Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 55. Zendesk Recent Development

Table 56. Sprinklr Company Details

Table 57. Sprinklr Business Overview

Table 58. Sprinklr Generative AI in Customer Service Product

Table 59. Sprinklr Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 60. Sprinklr Recent Development

Table 61. Google Cloud Company Details

Table 62. Google Cloud Business Overview

Table 63. Google Cloud Generative AI in Customer Service Product

Table 64. Google Cloud Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 65. Google Cloud Recent Development

Table 66. Genesys Company Details

Table 67. Genesys Business Overview

Table 68. Genesys Generative AI in Customer Service Product

Table 69. Genesys Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 70. Genesys Recent Development

Table 71. Verint Company Details

Table 72. Verint Business Overview

Table 73. Verint Generative AI in Customer Service Product

Table 74. Verint Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 75. Verint Recent Development

Table 76. Five9 Company Details

Table 77. Five9 Business Overview

Table 78. Five9 Generative AI in Customer Service Product

Table 79. Five9 Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 80. Five9 Recent Development

Table 81. Amazon Connect Company Details

Table 82. Amazon Connect Business Overview

Table 83. Amazon Connect Generative AI in Customer Service Product

Table 84. Amazon Connect Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 85. Amazon Connect Recent Development

Table 86. Forrester Wave CCaaS Company Details

Table 87. Forrester Wave CCaaS Business Overview

Table 88. Forrester Wave CCaaS Generative AI in Customer Service Product

Table 89. Forrester Wave CCaaS Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 90. Forrester Wave CCaaS Recent Development

Table 91. Twilio Company Details

Table 92. Twilio Business Overview

Table 93. Twilio Generative AI in Customer Service Product

Table 94. Twilio Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 95. Twilio Recent Development

Table 96. Microsoft Company Details

Table 97. Microsoft Business Overview

Table 98. Microsoft Generative AI in Customer Service Product

Table 99. Microsoft Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 100. Microsoft Recent Development

Table 101. Nuance Company Details

Table 102. Nuance Business Overview

Table 103. Nuance Generative AI in Customer Service Product

Table 104. Nuance Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 105. Nuance Recent Development

Table 106. Cognigy Company Details

Table 107. Cognigy Business Overview

Table 108. Cognigy Generative AI in Customer Service Product

Table 109. Cognigy Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 110. Cognigy Recent Development

Table 111. InMoment Company Details

Table 112. InMoment Business Overview

Table 113. InMoment Generative AI in Customer Service Product

Table 114. InMoment Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 115. InMoment Recent Development

Table 116. Cresta Company Details

Table 117. Cresta Business Overview

Table 118. Cresta Generative AI in Customer Service Product

Table 119. Cresta Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 120. Cresta Recent Development

Table 121. Oracle Fusion Service Company Details

Table 122. Oracle Fusion Service Business Overview

Table 123. Oracle Fusion Service Generative AI in Customer Service Product

Table 124. Oracle Fusion Service Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 125. Oracle Fusion Service Recent Development

Table 126. IBM Watson Company Details

Table 127. IBM Watson Business Overview

Table 128. IBM Watson Generative AI in Customer Service Product

Table 129. IBM Watson Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 130. IBM Watson Recent Development

Table 131. LivePerson Company Details

Table 132. LivePerson Business Overview

Table 133. LivePerson Generative AI in Customer Service Product

Table 134. LivePerson Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 135. LivePerson Recent Development

Table 136. Ada CX Company Details

Table 137. Ada CX Business Overview

Table 138. Ada CX Generative AI in Customer Service Product

Table 139. Ada CX Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 140. Ada CX Recent Development

Table 141. SAP CX Company Details

Table 142. SAP CX Business Overview

Table 143. SAP CX Generative AI in Customer Service Product

Table 144. SAP CX Revenue in Generative AI in Customer Service Business (2020-2025) & (US$ Million)

Table 145. SAP CX Recent Development

Table 146. Research Programs/Design for This Report

Table 147. Key Data Information from Secondary Sources

Table 148. Key Data Information from Primary Sources

Table 149. Authors List of This Report

List of Figures

Figure 1. Generative AI in Customer Service Picture

Figure 2. Global Generative AI in Customer Service Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Generative AI in Customer Service Market Share by Type: 2024 VS 2031

Figure 4. On-Premises Features

Figure 5. Cloud-based Features

Figure 6. Global Generative AI in Customer Service Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Generative AI in Customer Service Market Share by Application: 2024 VS 2031

Figure 8. Chatbots and Virtual Assistants Systems Case Studies

Figure 9. Natural Language Processing (NLP) Systems Case Studies

Figure 10. Automated Email Response Systems Case Studies

Figure 11. Interactive Voice Response (IVR) Systems Case Studies

Figure 12. Others Case Studies

Figure 13. Generative AI in Customer Service Report Years Considered

Figure 14. Global Generative AI in Customer Service Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 15. Global Generative AI in Customer Service Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 16. Global Generative AI in Customer Service Market Share by Region: 2024 VS 2031

Figure 17. Global Generative AI in Customer Service Market Share by Players in 2024

Figure 18. Global Top Generative AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Generative AI in Customer Service as of 2024)

Figure 19. The Top 10 and 5 Players Market Share by Generative AI in Customer Service Revenue in 2024

Figure 20. North America Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. North America Generative AI in Customer Service Market Share by Country (2020-2031)

Figure 22. United States Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 23. Canada Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. Europe Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. Europe Generative AI in Customer Service Market Share by Country (2020-2031)

Figure 26. Germany Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. France Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. U.K. Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Italy Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Russia Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Nordic Countries Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Asia-Pacific Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Asia-Pacific Generative AI in Customer Service Market Share by Region (2020-2031)

Figure 34. China Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Japan Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. South Korea Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Southeast Asia Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. India Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Australia Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Latin America Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Latin America Generative AI in Customer Service Market Share by Country (2020-2031)

Figure 42. Mexico Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Brazil Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Middle East & Africa Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Middle East & Africa Generative AI in Customer Service Market Share by Country (2020-2031)

Figure 46. Turkey Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. Saudi Arabia Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 48. UAE Generative AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. Salesforce Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 50. Zendesk Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 51. Sprinklr Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 52. Google Cloud Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 53. Genesys Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 54. Verint Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 55. Five9 Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 56. Amazon Connect Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 57. Forrester Wave CCaaS Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 58. Twilio Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 59. Microsoft Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 60. Nuance Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 61. Cognigy Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 62. InMoment Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 63. Cresta Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 64. Oracle Fusion Service Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 65. IBM Watson Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 66. LivePerson Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 67. Ada CX Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 68. SAP CX Revenue Growth Rate in Generative AI in Customer Service Business (2020-2025)

Figure 69. Bottom-up and Top-down Approaches for This Report

Figure 70. Data Triangulation

Figure 71. Key Executives Interviewed

KEY QUESTIONS ADDRESSED BY THE REPORT

Which companies rank high in the global Generative AI in Customer Service market? zhanKai

The top companies in the global Generative AI in Customer Service market are Salesforce、Zendesk、Sprinklr.

Related Reports

Global Generative AI in Customer Service Market Outlook, In‑Depth Analysis & Forecast to 2032
The global Generative AI in Customer Service market is projected to grow from US$ million in 2025 to US$ million by 2032, at a CAGR of %(2026-2032), driven by critical product segments and diverse end‑use applications.
Published Date: 2026-03-31
Pages: 158
USD 4900.00
(Single User License)
Global Generative AI in Customer Service Sales Market Report, Competitive Analysis and Regional Opportunities 2026-2032
The global Generative AI in Customer Service market size was US$ million in 2025 and is forecast to reach a readjusted size of US$ million by 2032 with a CAGR of %during the forecast period 2026-2032.
Published Date: 2026-03-31
Pages: 105
USD 4250.00
(Single User License)
Generative AI in Customer Service - Global Market Share and Ranking, Overall Sales and Demand Forecast 2026-2032
The global market for Generative AI in Customer Service was estimated to be worth US$ million in 2025 and is projected to reach US$ million, growing at a CAGR of %from 2026 to 2032.
Published Date: 2026-01-19
Pages: 138
USD 3950.00
(Single User License)
Global Generative AI in Customer Service Market Research Report 2026
The global Generative AI in Customer Service market was valued at US$ million in 2025 and is anticipated to reach US$ million by 2032, at a CAGR of %from 2026 to 2032.
Published Date: 2026-01-16
Pages: 132
USD 2900.00
(Single User License)
Global Generative AI in Customer Service Sales Market Report, Competitive Analysis and Regional Opportunities 2025-2031
The global Generative AI in Customer Service market size was US$ million in 2024 and is forecast to a readjusted size of US$ million by 2031 with a CAGR of %during the forecast period 2025-2031.
Published Date: 2025-09-06
Pages: 110
USD 4250.00
(Single User License)
Global Generative AI in Customer Service Market Outlook, In‑Depth Analysis & Forecast to 2031
The global Generative AI in Customer Service market is projected to grow from US$ million in 2024 to US$ million by 2031, at a CAGR of %(2025-2031), driven by critical product segments and diverse end‑use applications.
Published Date: 2025-08-05
Pages: 157
USD 4900.00
(Single User License)
Generative AI in Customer Service- Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
The global market for Generative AI in Customer Service was estimated to be worth US$ million in 2024 and is forecast to a readjusted size of US$ million by 2031 with a CAGR of %during the forecast period 2025-2031.
Published Date: 2025-03-11
Pages: 137
USD 3950.00
(Single User License)
Global Generative AI in Customer Service Market Insights, Forecast to 2030
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
Published Date: 2024-04-07
Pages: 149
USD 4900.00
(Single User License)
Global and United States Generative AI in Customer Service Market Report & Forecast 2024-2030
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
Published Date: 2024-04-07
Pages: 126
USD 4350.00
(Single User License)
Generative AI in Customer Service- Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
Published Date: 2024-04-07
Pages: 128
USD 3950.00
(Single User License)

Global Generative AI in Customer Service Market Outlook, In‑Depth Analysis & Forecast to 2032
The global Generative AI in Customer Service market is projected to grow from US$ million in 2025 to US$ million by 2032, at a CAGR of %(2026-2032), driven by critical product segments and diverse end‑use applications.
Published: 2026-03-31
Pages: 158
USD 4900.00 (Single User License)
Global Generative AI in Customer Service Sales Market Report, Competitive Analysis and Regional Opportunities 2026-2032
The global Generative AI in Customer Service market size was US$ million in 2025 and is forecast to reach a readjusted size of US$ million by 2032 with a CAGR of %during the forecast period 2026-2032.
Published: 2026-03-31
Pages: 105
USD 4250.00 (Single User License)
Generative AI in Customer Service - Global Market Share and Ranking, Overall Sales and Demand Forecast 2026-2032
The global market for Generative AI in Customer Service was estimated to be worth US$ million in 2025 and is projected to reach US$ million, growing at a CAGR of %from 2026 to 2032.
Published: 2026-01-19
Pages: 138
USD 3950.00 (Single User License)
Global Generative AI in Customer Service Market Research Report 2026
The global Generative AI in Customer Service market was valued at US$ million in 2025 and is anticipated to reach US$ million by 2032, at a CAGR of %from 2026 to 2032.
Published: 2026-01-16
Pages: 132
USD 2900.00 (Single User License)
Global Generative AI in Customer Service Sales Market Report, Competitive Analysis and Regional Opportunities 2025-2031
The global Generative AI in Customer Service market size was US$ million in 2024 and is forecast to a readjusted size of US$ million by 2031 with a CAGR of %during the forecast period 2025-2031.
Published: 2025-09-06
Pages: 110
USD 4250.00 (Single User License)
Global Generative AI in Customer Service Market Outlook, In‑Depth Analysis & Forecast to 2031
The global Generative AI in Customer Service market is projected to grow from US$ million in 2024 to US$ million by 2031, at a CAGR of %(2025-2031), driven by critical product segments and diverse end‑use applications.
Published: 2025-08-05
Pages: 157
USD 4900.00 (Single User License)
Generative AI in Customer Service- Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
The global market for Generative AI in Customer Service was estimated to be worth US$ million in 2024 and is forecast to a readjusted size of US$ million by 2031 with a CAGR of %during the forecast period 2025-2031.
Published: 2025-03-11
Pages: 137
USD 3950.00 (Single User License)
Global Generative AI in Customer Service Market Insights, Forecast to 2030
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
Published: 2024-04-07
Pages: 149
USD 4900.00 (Single User License)
Global and United States Generative AI in Customer Service Market Report & Forecast 2024-2030
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
Published: 2024-04-07
Pages: 126
USD 4350.00 (Single User License)
Generative AI in Customer Service- Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030
Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
Published: 2024-04-07
Pages: 128
USD 3950.00 (Single User License)