Industry: Service & Software
Published Date: 2025-02-20
Pages: 100 Pages
Report ld: 4018403
Request Sample
Customized Report
The global market for Utility Customer Information Systems (CIS) was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
North American market for Utility Customer Information Systems (CIS) is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Utility Customer Information Systems (CIS) is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Utility Customer Information Systems (CIS) in Large Enterprises (1000+ Users) is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Utility Customer Information Systems (CIS) include Open International Systems, Oracle, SAP, NorthStar, Fluentgrid Limited, efluid SAS, Ferranti Computer Systems, Gruppo Engineering, Indra, Itineris, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Utility Customer Information Systems (CIS), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utility Customer Information Systems (CIS).
The Utility Customer Information Systems (CIS) market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Utility Customer Information Systems (CIS) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Utility Customer Information Systems (CIS) companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
MARKET SEGMENTATION
CHAPTER OUTLINE
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Utility Customer Information Systems (CIS) company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
QYRESEARCH'S STRENGTHS
Unlike generic global market reports, this study combines macro-level industry trends with hyper-local operational intelligence, empowering data-driven decisions across the Compound Chocolate value chain, addressing:
We identify regional market threats and growth prospects to guide your overseas layout.
We adjust product portfolios in line with local consumption habits.
We unpack rivals’ operation strategies for scattered and highly concentrated industries.
We cover competition landscape, full supply chain and quantified market size data, and deliver tailor-made customized surveys to meet your unique business demands.
We own self-owned massive exclusive databases, backed by 19 years of global market research experience across thousands of sectors.
Our team operates 24 hours a day, 365 days a year, enabling ultra-fast report turnaround to respond to your research needs efficiently.
We integrate regional risk assessment, localized product optimization and competitor analysis to deliver actionable market strategies.
All data is cross-verified from multiple industry sources to deliver thorough, precise analysis that supports reliable corporate strategic decisions.
We provide responsive, dedicated after-sales support to resolve all follow-up inquiries about reports, data and industry interpretation.
TABLE OF CONTENTS
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Utility Customer Information Systems (CIS) Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Utility Customer Information Systems (CIS) Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises (1000+ Users)
1.3.3 Medium-Sized Enterprise (499-1000 Users)
1.3.4 Small Enterprises (1-499 Users)
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Utility Customer Information Systems (CIS) Market Perspective (2020-2031)
2.2 Global Utility Customer Information Systems (CIS) Growth Trends by Region
2.2.1 Global Utility Customer Information Systems (CIS) Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Utility Customer Information Systems (CIS) Historic Market Size by Region (2020-2025)
2.2.3 Utility Customer Information Systems (CIS) Forecasted Market Size by Region (2026-2031)
2.3 Utility Customer Information Systems (CIS) Market Dynamics
2.3.1 Utility Customer Information Systems (CIS) Industry Trends
2.3.2 Utility Customer Information Systems (CIS) Market Drivers
2.3.3 Utility Customer Information Systems (CIS) Market Challenges
2.3.4 Utility Customer Information Systems (CIS) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Utility Customer Information Systems (CIS) Players by Revenue
3.1.1 Global Top Utility Customer Information Systems (CIS) Players by Revenue (2020-2025)
3.1.2 Global Utility Customer Information Systems (CIS) Revenue Market Share by Players (2020-2025)
3.2 Global Utility Customer Information Systems (CIS) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Utility Customer Information Systems (CIS) Revenue
3.4 Global Utility Customer Information Systems (CIS) Market Concentration Ratio
3.4.1 Global Utility Customer Information Systems (CIS) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Utility Customer Information Systems (CIS) Revenue in 2024
3.5 Global Key Players of Utility Customer Information Systems (CIS) Head office and Area Served
3.6 Global Key Players of Utility Customer Information Systems (CIS), Product and Application
3.7 Global Key Players of Utility Customer Information Systems (CIS), Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Utility Customer Information Systems (CIS) Breakdown Data by Type
4.1 Global Utility Customer Information Systems (CIS) Historic Market Size by Type (2020-2025)
4.2 Global Utility Customer Information Systems (CIS) Forecasted Market Size by Type (2026-2031)
5 Utility Customer Information Systems (CIS) Breakdown Data by Application
5.1 Global Utility Customer Information Systems (CIS) Historic Market Size by Application (2020-2025)
5.2 Global Utility Customer Information Systems (CIS) Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Utility Customer Information Systems (CIS) Market Size (2020-2031)
6.2 North America Utility Customer Information Systems (CIS) Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Utility Customer Information Systems (CIS) Market Size by Country (2020-2025)
6.4 North America Utility Customer Information Systems (CIS) Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Utility Customer Information Systems (CIS) Market Size (2020-2031)
7.2 Europe Utility Customer Information Systems (CIS) Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Utility Customer Information Systems (CIS) Market Size by Country (2020-2025)
7.4 Europe Utility Customer Information Systems (CIS) Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Utility Customer Information Systems (CIS) Market Size (2020-2031)
8.2 Asia-Pacific Utility Customer Information Systems (CIS) Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Utility Customer Information Systems (CIS) Market Size by Region (2020-2025)
8.4 Asia-Pacific Utility Customer Information Systems (CIS) Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Utility Customer Information Systems (CIS) Market Size (2020-2031)
9.2 Latin America Utility Customer Information Systems (CIS) Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Utility Customer Information Systems (CIS) Market Size by Country (2020-2025)
9.4 Latin America Utility Customer Information Systems (CIS) Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Utility Customer Information Systems (CIS) Market Size (2020-2031)
10.2 Middle East & Africa Utility Customer Information Systems (CIS) Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Utility Customer Information Systems (CIS) Market Size by Country (2020-2025)
10.4 Middle East & Africa Utility Customer Information Systems (CIS) Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Open International Systems
11.1.1 Open International Systems Company Details
11.1.2 Open International Systems Business Overview
11.1.3 Open International Systems Utility Customer Information Systems (CIS) Introduction
11.1.4 Open International Systems Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.1.5 Open International Systems Recent Development
11.2 Oracle
11.2.1 Oracle Company Details
11.2.2 Oracle Business Overview
11.2.3 Oracle Utility Customer Information Systems (CIS) Introduction
11.2.4 Oracle Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.2.5 Oracle Recent Development
11.3 SAP
11.3.1 SAP Company Details
11.3.2 SAP Business Overview
11.3.3 SAP Utility Customer Information Systems (CIS) Introduction
11.3.4 SAP Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.3.5 SAP Recent Development
11.4 NorthStar
11.4.1 NorthStar Company Details
11.4.2 NorthStar Business Overview
11.4.3 NorthStar Utility Customer Information Systems (CIS) Introduction
11.4.4 NorthStar Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.4.5 NorthStar Recent Development
11.5 Fluentgrid Limited
11.5.1 Fluentgrid Limited Company Details
11.5.2 Fluentgrid Limited Business Overview
11.5.3 Fluentgrid Limited Utility Customer Information Systems (CIS) Introduction
11.5.4 Fluentgrid Limited Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.5.5 Fluentgrid Limited Recent Development
11.6 efluid SAS
11.6.1 efluid SAS Company Details
11.6.2 efluid SAS Business Overview
11.6.3 efluid SAS Utility Customer Information Systems (CIS) Introduction
11.6.4 efluid SAS Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.6.5 efluid SAS Recent Development
11.7 Ferranti Computer Systems
11.7.1 Ferranti Computer Systems Company Details
11.7.2 Ferranti Computer Systems Business Overview
11.7.3 Ferranti Computer Systems Utility Customer Information Systems (CIS) Introduction
11.7.4 Ferranti Computer Systems Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.7.5 Ferranti Computer Systems Recent Development
11.8 Gruppo Engineering
11.8.1 Gruppo Engineering Company Details
11.8.2 Gruppo Engineering Business Overview
11.8.3 Gruppo Engineering Utility Customer Information Systems (CIS) Introduction
11.8.4 Gruppo Engineering Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.8.5 Gruppo Engineering Recent Development
11.9 Indra
11.9.1 Indra Company Details
11.9.2 Indra Business Overview
11.9.3 Indra Utility Customer Information Systems (CIS) Introduction
11.9.4 Indra Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.9.5 Indra Recent Development
11.10 Itineris
11.10.1 Itineris Company Details
11.10.2 Itineris Business Overview
11.10.3 Itineris Utility Customer Information Systems (CIS) Introduction
11.10.4 Itineris Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.10.5 Itineris Recent Development
11.11 Vertex
11.11.1 Vertex Company Details
11.11.2 Vertex Business Overview
11.11.3 Vertex Utility Customer Information Systems (CIS) Introduction
11.11.4 Vertex Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.11.5 Vertex Recent Development
11.12 Advanced Utility Systems
11.12.1 Advanced Utility Systems Company Details
11.12.2 Advanced Utility Systems Business Overview
11.12.3 Advanced Utility Systems Utility Customer Information Systems (CIS) Introduction
11.12.4 Advanced Utility Systems Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.12.5 Advanced Utility Systems Recent Development
11.13 Hansen Technologies
11.13.1 Hansen Technologies Company Details
11.13.2 Hansen Technologies Business Overview
11.13.3 Hansen Technologies Utility Customer Information Systems (CIS) Introduction
11.13.4 Hansen Technologies Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.13.5 Hansen Technologies Recent Development
11.14 Cayenta
11.14.1 Cayenta Company Details
11.14.2 Cayenta Business Overview
11.14.3 Cayenta Utility Customer Information Systems (CIS) Introduction
11.14.4 Cayenta Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.14.5 Cayenta Recent Development
11.15 Gentrack
11.15.1 Gentrack Company Details
11.15.2 Gentrack Business Overview
11.15.3 Gentrack Utility Customer Information Systems (CIS) Introduction
11.15.4 Gentrack Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.15.5 Gentrack Recent Development
11.16 Asseco Group
11.16.1 Asseco Group Company Details
11.16.2 Asseco Group Business Overview
11.16.3 Asseco Group Utility Customer Information Systems (CIS) Introduction
11.16.4 Asseco Group Revenue in Utility Customer Information Systems (CIS) Business (2020-2025)
11.16.5 Asseco Group Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
TABLE OF FIGURES
List of Tables
List of Figures
KEY QUESTIONS ADDRESSED BY THE REPORT
Related Reports
The global market for Utility Customer Information Systems (CIS) was estimated to be worth US$ million in 2025 and is projected to reach US$ million, growing at a CAGR of %from 2026 to 2032.
Published Date: 2026-07-14
Pages: 128
USD 3950.00
(Single User License)
The global Utility Customer Information Systems (CIS) market was valued at US$ million in 2025 and is anticipated to reach US$ million by 2032, at a CAGR of %from 2026 to 2032.
Published Date: 2026-04-21
Pages: 131
USD 2900.00
(Single User License)
The global Utility Customer Information Systems (CIS) market is projected to grow from US$ million in 2024 to US$ million by 2031, at a CAGR of %(2025-2031), driven by critical product segments and diverse end‑use applications.
Published Date: 2025-10-23
Pages: 160
USD 4900.00
(Single User License)
The global market for Utility Customer Information Systems (CIS) was estimated to be worth US$ million in 2024 and is forecast to a readjusted size of US$ million by 2031 with a CAGR of %during the forecast period 2025-2031.
Published Date: 2025-02-20
Pages: 122
USD 3950.00
(Single User License)
The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Published Date: 2024-04-16
Pages: 113
USD 4900.00
(Single User License)
The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Published Date: 2024-02-21
Pages: 134
USD 3950.00
(Single User License)
The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Published Date: 2024-01-08
Pages: 96
USD 2900.00
(Single User License)
The global market for Utility Customer Information Systems (CIS) was estimated to be worth US$ million in 2025 and is projected to reach US$ million, growing at a CAGR of %from 2026 to 2032.
Published: 2026-07-14
Pages: 128
The global Utility Customer Information Systems (CIS) market was valued at US$ million in 2025 and is anticipated to reach US$ million by 2032, at a CAGR of %from 2026 to 2032.
Published: 2026-04-21
Pages: 131
The global Utility Customer Information Systems (CIS) market is projected to grow from US$ million in 2024 to US$ million by 2031, at a CAGR of %(2025-2031), driven by critical product segments and diverse end‑use applications.
Published: 2025-10-23
Pages: 160
The global market for Utility Customer Information Systems (CIS) was estimated to be worth US$ million in 2024 and is forecast to a readjusted size of US$ million by 2031 with a CAGR of %during the forecast period 2025-2031.
Published: 2025-02-20
Pages: 122
The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Published: 2024-04-16
Pages: 113
The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Published: 2024-02-21
Pages: 134
The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Published: 2024-01-08
Pages: 96
REPORT COVERAGE
DESCRIPTION
OVERVIEW
MARKET SEGMENTATION
CHAPTER OUTLINE
QYRESEARCH'S STRENGTHS
TABLE OF CONTENTS
TABLE OF FIGURES
RLEATED REPORTS
INTEREST IN THIS REPORT?
Get A Free Sample
Request For Quotation
OR
NEED A CUSTOMIZED REPORT?
Customized Report
Request Sample
Pre-Order Enquiry
Add to Cart
Buy Now