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Global Agent Performance Optimization (APO) Market Report, History and Forecast 2018-2029, Breakdown Data by Companies, Key Regions, Types and Application

Industry: Service & Software

Published: 2023-05-24

Pages: 100 Pages

Report ld: 1209094

Description
Table of Contents
Table of Figures
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Description
Table of Contents
Table of Figures
PDF Download

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

Agent Performance Optimization (APO) report published by QYResearch reveals that COVID-19 and Russia-Ukraine War impacted the market dually in 2022. Global Agent Performance Optimization (APO) market is projected to reach US$ 9368.3 million in 2029, increasing from US$ 3378 million in 2022, with the CAGR of 15.5% during the period of 2023 to 2029. Demand from Small and Mid-sized Businesses and Large Enterprises are the major drivers for the industry.

Global Agent Performance Optimization (APO) key players include NICE Ltd, Genesys, Verint Systems Inc, Aspect, etc. Global top four manufacturers hold a share over 50%.

North America is the largest market, with a share over 45%, followed by China, and Europe, both have a share over 35 percent.
In terms of product, On Premises is the largest segment, with a share about 65%. And in terms of application, the largest application is Small and Mid-sized Businesses, followed by Large Enterprises.

Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Agent Performance Optimization (APO) market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

Companies, Type, Application and Regions Listed in the Report:
By Company
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.

Segment by Type
Cloud Based
On Premises

Segment by Application
Small and Mid-sized Businesses
Large Enterprises

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries

Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia

Latin America
Mexico
Brazil

Middle East & Africa
Turkey
Saudi Arabia
UAE

Each chapter of the report provides detailed information for readers to understand the Agent Performance Optimization (APO) market further:
Chapter 1: Global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029).
Chapter 2: Product Types and Revenue analysis of Each Type in North America, Europe, Asia-Pacific, Latin America, Middle East and Africa from 2018 to 2023.
Chapter 3: Product Application and Revenue analysis of Each Application in North America, Europe, Asia-Pacific, Latin America, Middle East and Africa from 2018 to 2023.
Chapter 4: Company Competition Status, Detailed analysis of Product Name companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 5: Companies’ Outline, covering company’s basic information, Agent Performance Optimization (APO) introduction, etc. Agent Performance Optimization (APO) Revenue and Gross Margin of each company as well as Recent Development are also contained in this part.
Chapter 6 to 10: Country Level analysis of North America, Europe, Asia-Pacific, Latin America, Middle East and Africa by revenue.
Chapter 11: Market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry.
Chapter 12: QYResearch’s Conclusions of Agent Performance Optimization (APO) market based on comprehensive survey.
Chapter 13: Methodology and Data Sources adopted by QYResearch.

 1 Market Overview of Agent Performance Optimization (APO)
    1.1 Agent Performance Optimization (APO) Market Overview
        1.1.1 Agent Performance Optimization (APO) Product Scope
        1.1.2 Agent Performance Optimization (APO) Market Status and Outlook
    1.2 Global Agent Performance Optimization (APO) Market Size Overview by Region 2018 VS 2022 VS 2029
    1.3 Global Agent Performance Optimization (APO) Market Size by Region (2018-2029)
    1.4 Global Agent Performance Optimization (APO) Historic Market Size by Region (2018-2023)
    1.5 Global Agent Performance Optimization (APO) Market Size Forecast by Region (2024-2029)
    1.6 Key Regions, Agent Performance Optimization (APO) Market Size (2018-2029)
        1.6.1 North America Agent Performance Optimization (APO) Market Size (2018-2029)
        1.6.2 Europe Agent Performance Optimization (APO) Market Size (2018-2029)
        1.6.3 Asia-Pacific Agent Performance Optimization (APO) Market Size (2018-2029)
        1.6.4 Latin America Agent Performance Optimization (APO) Market Size (2018-2029)
        1.6.5 Middle East & Africa Agent Performance Optimization (APO) Market Size (2018-2029)

 2 Agent Performance Optimization (APO) Market by Type
    2.1 Introduction
        2.1.1 Cloud Based
        2.1.2 On Premises
    2.2 Global Agent Performance Optimization (APO) Market Size by Type: 2018 VS 2022 VS 2029
        2.2.1 Global Agent Performance Optimization (APO) Historic Market Size by Type (2018-2023)
        2.2.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2024-2029)
    2.3 Key Regions Market Size by Type
        2.3.1 North America Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
        2.3.2 Europe Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
        2.3.3 Asia-Pacific Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
        2.3.4 Latin America Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
        2.3.5 Middle East and Africa Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)

 3 Agent Performance Optimization (APO) Market Overview by Application
    3.1 Introduction
        3.1.1 Small and Mid-sized Businesses
        3.1.2 Large Enterprises
    3.2 Global Agent Performance Optimization (APO) Market Size by Application: 2018 VS 2022 VS 2029
        3.2.1 Global Agent Performance Optimization (APO) Historic Market Size by Application (2018-2023)
        3.2.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2024-2029)
    3.3 Key Regions Market Size by Application
        3.3.1 North America Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
        3.3.2 Europe Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
        3.3.3 Asia-Pacific Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
        3.3.4 Latin America Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
        3.3.5 Middle East and Africa Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)

 4 Agent Performance Optimization (APO) Competition Analysis by Players
    4.1 Global Agent Performance Optimization (APO) Market Size by Players (2018-2023)
    4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Agent Performance Optimization (APO) as of 2022)
    4.3 Date of Key Players Enter into Agent Performance Optimization (APO) Market
    4.4 Global Top Players Agent Performance Optimization (APO) Headquarters and Area Served
    4.5 Key Players Agent Performance Optimization (APO) Product Solution and Service
    4.6 Competitive Status
        4.6.1 Agent Performance Optimization (APO) Market Concentration Rate
        4.6.2 Mergers & Acquisitions, Expansion Plans

 5 Company (Top Players) Profiles
    5.1 NICE Ltd
        5.1.1 NICE Ltd Profile
        5.1.2 NICE Ltd Main Business
        5.1.3 NICE Ltd Agent Performance Optimization (APO) Products, Services and Solutions
        5.1.4 NICE Ltd Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.1.5 NICE Ltd Recent Developments
    5.2 Genesys
        5.2.1 Genesys Profile
        5.2.2 Genesys Main Business
        5.2.3 Genesys Agent Performance Optimization (APO) Products, Services and Solutions
        5.2.4 Genesys Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.2.5 Genesys Recent Developments
    5.3 Verint Systems Inc
        5.3.1 Verint Systems Inc Profile
        5.3.2 Verint Systems Inc Main Business
        5.3.3 Verint Systems Inc Agent Performance Optimization (APO) Products, Services and Solutions
        5.3.4 Verint Systems Inc Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.3.5 Aspect Recent Developments
    5.4 Aspect
        5.4.1 Aspect Profile
        5.4.2 Aspect Main Business
        5.4.3 Aspect Agent Performance Optimization (APO) Products, Services and Solutions
        5.4.4 Aspect Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.4.5 Aspect Recent Developments
    5.5 Calabrio
        5.5.1 Calabrio Profile
        5.5.2 Calabrio Main Business
        5.5.3 Calabrio Agent Performance Optimization (APO) Products, Services and Solutions
        5.5.4 Calabrio Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.5.5 Calabrio Recent Developments
    5.6 Five9
        5.6.1 Five9 Profile
        5.6.2 Five9 Main Business
        5.6.3 Five9 Agent Performance Optimization (APO) Products, Services and Solutions
        5.6.4 Five9 Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.6.5 Five9 Recent Developments
    5.7 Teleopti AB
        5.7.1 Teleopti AB Profile
        5.7.2 Teleopti AB Main Business
        5.7.3 Teleopti AB Agent Performance Optimization (APO) Products, Services and Solutions
        5.7.4 Teleopti AB Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.7.5 Teleopti AB Recent Developments
    5.8 ZOOM International
        5.8.1 ZOOM International Profile
        5.8.2 ZOOM International Main Business
        5.8.3 ZOOM International Agent Performance Optimization (APO) Products, Services and Solutions
        5.8.4 ZOOM International Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.8.5 ZOOM International Recent Developments
    5.9 InVision AG
        5.9.1 InVision AG Profile
        5.9.2 InVision AG Main Business
        5.9.3 InVision AG Agent Performance Optimization (APO) Products, Services and Solutions
        5.9.4 InVision AG Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.9.5 InVision AG Recent Developments
    5.10 Upstream Works Software
        5.10.1 Upstream Works Software Profile
        5.10.2 Upstream Works Software Main Business
        5.10.3 Upstream Works Software Agent Performance Optimization (APO) Products, Services and Solutions
        5.10.4 Upstream Works Software Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.10.5 Upstream Works Software Recent Developments
    5.11 Envision Telephony
        5.11.1 Envision Telephony Profile
        5.11.2 Envision Telephony Main Business
        5.11.3 Envision Telephony Agent Performance Optimization (APO) Products, Services and Solutions
        5.11.4 Envision Telephony Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.11.5 Envision Telephony Recent Developments
    5.12 CallMiner
        5.12.1 CallMiner Profile
        5.12.2 CallMiner Main Business
        5.12.3 CallMiner Agent Performance Optimization (APO) Products, Services and Solutions
        5.12.4 CallMiner Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.12.5 CallMiner Recent Developments
    5.13 CallFinder
        5.13.1 CallFinder Profile
        5.13.2 CallFinder Main Business
        5.13.3 CallFinder Agent Performance Optimization (APO) Products, Services and Solutions
        5.13.4 CallFinder Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.13.5 CallFinder Recent Developments
    5.14 HigherGround, Inc.
        5.14.1 HigherGround, Inc. Profile
        5.14.2 HigherGround, Inc. Main Business
        5.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Products, Services and Solutions
        5.14.4 HigherGround, Inc. Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
        5.14.5 HigherGround, Inc. Recent Developments

 6 North America
    6.1 North America Agent Performance Optimization (APO) Market Size by Country (2018-2029)
    6.2 U.S.
    6.3 Canada

 7 Europe
    7.1 Europe Agent Performance Optimization (APO) Market Size by Country (2018-2029)
    7.2 Germany
    7.3 France
    7.4 U.K.
    7.5 Italy
    7.6 Russia
    7.7 Nordic Countries
    7.8 Rest of Europe

 8 Asia-Pacific
    8.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2018-2029)
    8.2 China
    8.3 Japan
    8.4 South Korea
    8.5 Southeast Asia
    8.6 India
    8.7 Australia
    8.8 Rest of Asia-Pacific

 9 Latin America
    9.1 Latin America Agent Performance Optimization (APO) Market Size by Country (2018-2029)
    9.2 Mexico
    9.3 Brazil
    9.4 Rest of Latin America

 10 Middle East & Africa
    10.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2018-2029)
    10.2 Turkey
    10.3 Saudi Arabia
    10.4 UAE
    10.5 Rest of Middle East & Africa

 11 Agent Performance Optimization (APO) Market Dynamics
    11.1 Agent Performance Optimization (APO) Industry Trends
    11.2 Agent Performance Optimization (APO) Market Drivers
    11.3 Agent Performance Optimization (APO) Market Challenges
    11.4 Agent Performance Optimization (APO) Market Restraints

 12 Research Finding /Conclusion

 13 Methodology and Data Source
    13.1 Methodology/Research Approach
        13.1.1 Research Programs/Design
        13.1.2 Market Size Estimation
        13.1.3 Market Breakdown and Data Triangulation
    13.2 Data Source
        13.2.1 Secondary Sources
        13.2.2 Primary Sources
    13.3 Disclaimer
    13.4 Author List

List of Tables
    Table 1. Global Market Agent Performance Optimization (APO) Market Size (US$ Million) Comparison by Region 2018 VS 2022 VS 2029
    Table 2. Global Agent Performance Optimization (APO) Market Size by Region (2018-2023) & (US$ Million)
    Table 3. Global Agent Performance Optimization (APO) Market Size Share by Region (2018-2023)
    Table 4. Global Agent Performance Optimization (APO) Forecasted Market Size by Region (2024-2029) & (US$ Million)
    Table 5. Global Agent Performance Optimization (APO) Forecasted Market Size Share by Region (2024-2029)
    Table 6. Global Agent Performance Optimization (APO) Market Size (US$ Million) by Type: 2018 VS 2022 VS 2029
    Table 7. Global Agent Performance Optimization (APO) Market Size by Type (2018-2023) & (US$ Million)
    Table 8. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2018-2023)
    Table 9. Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2024-2029) & (US$ Million)
    Table 10. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2024-2029)
    Table 11. North America Agent Performance Optimization (APO) Revenue by Type (2018-2023) & (US$ Million)
    Table 12. North America Agent Performance Optimization (APO) Revenue by Type (2024-2029) & (US$ Million)
    Table 13. Europe Agent Performance Optimization (APO) Revenue by Type (2018-2023) & (US$ Million)
    Table 14. Europe Agent Performance Optimization (APO) Revenue by Type (2024-2029) & (US$ Million)
    Table 15. Asia-Pacific Agent Performance Optimization (APO) Revenue by Type (2018-2023) & (US$ Million)
    Table 16. Asia-Pacific Agent Performance Optimization (APO) Revenue by Type (2024-2029) & (US$ Million)
    Table 17. Latin America Agent Performance Optimization (APO) Revenue by Type (2018-2023) & (US$ Million)
    Table 18. Latin America Agent Performance Optimization (APO) Revenue by Type (2024-2029) & (US$ Million)
    Table 19. Middle East and Africa Agent Performance Optimization (APO) Revenue by Type (2018-2023) & (US$ Million)
    Table 20. Middle East and Africa Agent Performance Optimization (APO) Revenue by Type (2024-2029) & (US$ Million)
    Table 21. Global Agent Performance Optimization (APO) Market Size (US$ Million) by Application: 2018 VS 2022 VS 2029
    Table 22. Global Agent Performance Optimization (APO) Market Size by Application (2018-2023) & (US$ Million)
    Table 23. Global Agent Performance Optimization (APO) Revenue Market Share by Application (2018-2023)
    Table 24. Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2024-2029) & (US$ Million)
    Table 25. Global Agent Performance Optimization (APO) Revenue Market Share by Application (2024-2029)
    Table 26. North America Agent Performance Optimization (APO) Revenue by Application (2018-2023) & (US$ Million)
    Table 27. North America Agent Performance Optimization (APO) Revenue by Application (2024-2029) & (US$ Million)
    Table 28. Europe Agent Performance Optimization (APO) Revenue by Application (2018-2023) & (US$ Million)
    Table 29. Europe Agent Performance Optimization (APO) Revenue by Application (2024-2029) & (US$ Million)
    Table 30. Asia-Pacific Agent Performance Optimization (APO) Revenue by Application (2018-2023) & (US$ Million)
    Table 31. Asia-Pacific Agent Performance Optimization (APO) Revenue by Application (2024-2029) & (US$ Million)
    Table 32. Latin America Agent Performance Optimization (APO) Revenue by Application (2018-2023) & (US$ Million)
    Table 33. Latin America Agent Performance Optimization (APO) Revenue by Application (2024-2029) & (US$ Million)
    Table 34. Middle East and Africa Agent Performance Optimization (APO) Revenue by Application (2018-2023) & (US$ Million)
    Table 35. Middle East and Africa Agent Performance Optimization (APO) Revenue by Application (2024-2029) & (US$ Million)
    Table 36. Global Agent Performance Optimization (APO) Revenue (US$ Million) by Players (2018-2023)
    Table 37. Global Agent Performance Optimization (APO) Revenue Market Share by Players (2018-2023)
    Table 38. Global Top Players Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Agent Performance Optimization (APO) as of 2022)
    Table 39. Date of Key Players Enter into Agent Performance Optimization (APO) Market
    Table 40. Global Agent Performance Optimization (APO) Key Players Headquarters and Area Served
    Table 41. Agent Performance Optimization (APO) Product Solution and Service
    Table 42. Global Agent Performance Optimization (APO) Players Market Concentration Ratio (CR5 and HHI)
    Table 43. Mergers & Acquisitions, Expansion Plans
    Table 44. NICE Ltd Basic Information List
    Table 45. NICE Ltd Description and Business Overview
    Table 46. NICE Ltd Agent Performance Optimization (APO) Products, Services and Solutions
    Table 47. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of NICE Ltd (2018-2023)
    Table 48. NICE Ltd Recent Developments
    Table 49. Genesys Basic Information List
    Table 50. Genesys Description and Business Overview
    Table 51. Genesys Agent Performance Optimization (APO) Products, Services and Solutions
    Table 52. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of Genesys (2018-2023)
    Table 53. Genesys Recent Developments
    Table 54. Verint Systems Inc Basic Information List
    Table 55. Verint Systems Inc Description and Business Overview
    Table 56. Verint Systems Inc Agent Performance Optimization (APO) Products, Services and Solutions
    Table 57. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of Verint Systems Inc (2018-2023)
    Table 58. Verint Systems Inc Recent Developments
    Table 59. Aspect Basic Information List
    Table 60. Aspect Description and Business Overview
    Table 61. Aspect Agent Performance Optimization (APO) Products, Services and Solutions
    Table 62. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of Aspect (2018-2023)
    Table 63. Aspect Recent Developments
    Table 64. Calabrio Basic Information List
    Table 65. Calabrio Description and Business Overview
    Table 66. Calabrio Agent Performance Optimization (APO) Products, Services and Solutions
    Table 67. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of Calabrio (2018-2023)
    Table 68. Calabrio Recent Developments
    Table 69. Five9 Basic Information List
    Table 70. Five9 Description and Business Overview
    Table 71. Five9 Agent Performance Optimization (APO) Products, Services and Solutions
    Table 72. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of Five9 (2018-2023)
    Table 73. Five9 Recent Developments
    Table 74. Teleopti AB Basic Information List
    Table 75. Teleopti AB Description and Business Overview
    Table 76. Teleopti AB Agent Performance Optimization (APO) Products, Services and Solutions
    Table 77. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of Teleopti AB (2018-2023)
    Table 78. Teleopti AB Recent Developments
    Table 79. ZOOM International Basic Information List
    Table 80. ZOOM International Description and Business Overview
    Table 81. ZOOM International Agent Performance Optimization (APO) Products, Services and Solutions
    Table 82. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of ZOOM International (2018-2023)
    Table 83. ZOOM International Recent Developments
    Table 84. InVision AG Basic Information List
    Table 85. InVision AG Description and Business Overview
    Table 86. InVision AG Agent Performance Optimization (APO) Products, Services and Solutions
    Table 87. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of InVision AG (2018-2023)
    Table 88. InVision AG Recent Developments
    Table 89. Upstream Works Software Basic Information List
    Table 90. Upstream Works Software Description and Business Overview
    Table 91. Upstream Works Software Agent Performance Optimization (APO) Products, Services and Solutions
    Table 92. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of Upstream Works Software (2018-2023)
    Table 93. Upstream Works Software Recent Developments
    Table 94. Envision Telephony Basic Information List
    Table 95. Envision Telephony Description and Business Overview
    Table 96. Envision Telephony Agent Performance Optimization (APO) Products, Services and Solutions
    Table 97. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of Envision Telephony (2018-2023)
    Table 98. Envision Telephony Recent Developments
    Table 99. CallMiner Basic Information List
    Table 100. CallMiner Description and Business Overview
    Table 101. CallMiner Agent Performance Optimization (APO) Products, Services and Solutions
    Table 102. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of CallMiner (2018-2023)
    Table 103. CallMiner Recent Developments
    Table 104. CallFinder Basic Information List
    Table 105. CallFinder Description and Business Overview
    Table 106. CallFinder Agent Performance Optimization (APO) Products, Services and Solutions
    Table 107. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of CallFinder (2018-2023)
    Table 108. CallFinder Recent Developments
    Table 109. HigherGround, Inc. Basic Information List
    Table 110. HigherGround, Inc. Description and Business Overview
    Table 111. HigherGround, Inc. Agent Performance Optimization (APO) Products, Services and Solutions
    Table 112. Revenue (US$ Million) in Agent Performance Optimization (APO) Business of HigherGround, Inc. (2018-2023)
    Table 113. HigherGround, Inc. Recent Developments
    Table 114. North America Agent Performance Optimization (APO) Market Size by Country (2018-2023) & (US$ Million)
    Table 115. North America Agent Performance Optimization (APO) Market Size by Country (2024-2029) & (US$ Million)
    Table 116. Europe Agent Performance Optimization (APO) Market Size by Country (2018-2023) & (US$ Million)
    Table 117. Europe Agent Performance Optimization (APO) Market Size by Country (2024-2029) & (US$ Million)
    Table 118. Asia-Pacific Agent Performance Optimization (APO) Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
    Table 119. Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2018-2023) & (US$ Million)
    Table 120. Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2024-2029) & (US$ Million)
    Table 121. Asia-Pacific Agent Performance Optimization (APO) Market Share by Region (2018-2023)
    Table 122. Asia-Pacific Agent Performance Optimization (APO) Market Share by Region (2024-2029)
    Table 123. Latin America Agent Performance Optimization (APO) Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
    Table 124. Latin America Agent Performance Optimization (APO) Market Size by Country (2018-2023) & (US$ Million)
    Table 125. Latin America Agent Performance Optimization (APO) Market Size by Country (2024-2029) & (US$ Million)
    Table 126. Middle East & Africa Agent Performance Optimization (APO) Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
    Table 127. Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2018-2023) & (US$ Million)
    Table 128. Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2024-2029) & (US$ Million)
    Table 129. Agent Performance Optimization (APO) Market Trends
    Table 130. Agent Performance Optimization (APO) Market Drivers
    Table 131. Agent Performance Optimization (APO) Market Challenges
    Table 132. Agent Performance Optimization (APO) Market Restraints
    Table 133. Research Programs/Design for This Report
    Table 134. Key Data Information from Secondary Sources
    Table 135. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Agent Performance Optimization (APO) Market Size Year-over-Year 2018-2029 & (US$ Million)
    Figure 2. Global Agent Performance Optimization (APO) Market Size (US$ Million), 2018 VS 2022 VS 2029
    Figure 3. Global Agent Performance Optimization (APO) Market Share by Regions: 2022 VS 2029
    Figure 4. Global Agent Performance Optimization (APO) Forecasted Market Size Share by Region (2024-2029)
    Figure 5. North America Agent Performance Optimization (APO) Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 6. Europe Agent Performance Optimization (APO) Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 7. Asia-Pacific Agent Performance Optimization (APO) Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 8. Latin America Agent Performance Optimization (APO) Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 9. Middle East & Africa Agent Performance Optimization (APO) Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 10. Product Picture of Cloud Based
    Figure 11. Global Cloud Based Market Size (US$ Million) & YoY Growth (2018-2029)
    Figure 12. Product Picture of On Premises
    Figure 13. Global On Premises Market Size (US$ Million) & YoY Growth (2018-2029)
    Figure 14. Global Agent Performance Optimization (APO) Market Size Share by Type:  2022 & 2029
    Figure 15. North America Agent Performance Optimization (APO) Revenue Market Share by Type (2018-2029)
    Figure 16. Europe Agent Performance Optimization (APO) Revenue Market Share by Type (2018-2029)
    Figure 17. Asia-Pacific Agent Performance Optimization (APO) Revenue Market Share by Type (2018-2029)
    Figure 18. Latin America Agent Performance Optimization (APO) Revenue Market Share by Type (2018-2029)
    Figure 19. Middle East and Africa Agent Performance Optimization (APO) Revenue Market Share by Type (2018-2029)
    Figure 20. Small and Mid-sized Businesses Market Size (US$ Million) & YoY Growth (2018-2029)
    Figure 21. Large Enterprises Market Size (US$ Million) & YoY Growth (2018-2029)
    Figure 22. Global Agent Performance Optimization (APO) Market Size Share by Application: 2022 & 2029
    Figure 23. North America Agent Performance Optimization (APO) Revenue Market Share by Application (2018-2029)
    Figure 24. Europe Agent Performance Optimization (APO) Revenue Market Share by Application (2018-2029)
    Figure 25. Asia-Pacific Agent Performance Optimization (APO) Revenue Market Share by Application (2018-2029)
    Figure 26. Latin America Agent Performance Optimization (APO) Revenue Market Share by Application (2018-2029)
    Figure 27. Middle East and Africa Agent Performance Optimization (APO) Revenue Market Share by Application (2018-2029)
    Figure 28. Agent Performance Optimization (APO) Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2018 VS 2022
    Figure 29. Global Top 5 and Top 10 Players Agent Performance Optimization (APO) Market Share in 2022
    Figure 30. North America Agent Performance Optimization (APO) Market Share by Country (2018-2029)
    Figure 31. U.S. Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 32. Canada Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 33. Germany Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 34. France Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 35. U.K. Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 36. Italy Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 37. Russia Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 38. Nordic Countries Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 39. Asia-Pacific Agent Performance Optimization (APO) Market Share by Region (2018-2029)
    Figure 40. China Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 41. Japan Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 42. South Korea Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 43. Southeast Asia Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 44. India Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 45. Australia Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 46. Latin America Agent Performance Optimization (APO) Market Share by Country (2018-2029)
    Figure 47. Mexico Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 48. Brazil Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 49. Middle East & Africa Agent Performance Optimization (APO) Market Share by Country (2018-2029)
    Figure 50. Turkey Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 51. Saudi Arabia Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 52. UAE Agent Performance Optimization (APO) Market Size (2018-2029) & (US$ Million)
    Figure 53. Bottom-up and Top-down Approaches for This Report

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

Agent Performance Optimization (APO) report published by QYResearch reveals that COVID-19 and Russia-Ukraine War impacted the market dually in 2022. Global Agent Performance Optimization (APO) market is projected to reach US$ 9368.3 million in 2029, increasing from US$ 3378 million in 2022, with the CAGR of 15.5% during the period of 2023 to 2029. Demand from Small and Mid-sized Businesses and Large Enterprises are the major drivers for the industry.

Global Agent Performance Optimization (APO) key players include NICE Ltd, Genesys, Verint Systems Inc, Aspect, etc. Global top four manufacturers hold a share over 50%.

Segment by Type
Cloud Based
On Premises

Segment by Application
Small and Mid-sized Businesses
Large Enterprises

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries

Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia

Latin America
Mexico
Brazil

Middle East & Africa
Turkey
Saudi Arabia
UAE

Industry: Service & Software

Published: 2023-05-24

Pages: 100 Pages

Report ld: 1209094

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