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Global IT Service Management (ITSM) Market Size, Status and Forecast 2018-2025

Published Date: 2018-09-07   |   Pages: 104   |   Tables: 114   | Report Id: 702393   | Hits: 247 |   Service & Software

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This report focuses on the global IT Service Management (ITSM) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the IT Service Management (ITSM) development in United States, Europe and China.


IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.

Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

In 2017, the global IT Service Management (ITSM) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.


The key players covered in this study

ServiceNow

Atlassian

Ivanti (HEAT Software)

IBM

CA Technologies

BMC Software

ASG Software

Axios Systems

SAP

Cherwell Software

Micro Focus (Formerly HPE)

Freshworks

Ultimo

Epicor

TOPdesk

Samanage

Agiloft Service

Symantec

SysAid

SolarWinds

Autotask


Market segment by Type, the product can be split into

Cloud-based

On-Premises


Market segment by Application, split into

SMEs

Large Enterprises


Market segment by Regions/Countries, this report covers

United States

Europe

China

Japan

Southeast Asia

India

Central & South America


The study objectives of this report are:

To analyze global IT Service Management (ITSM) status, future forecast, growth opportunity, key market and key players.

To present the IT Service Management (ITSM) development in United States, Europe and China.

To strategically profile the key players and comprehensively analyze their development plan and strategies.

To define, describe and forecast the market by product type, market and key regions.


In this study, the years considered to estimate the market size of IT Service Management (ITSM) are as follows:

History Year: 2013-2017

Base Year: 2017

Estimated Year: 2018

Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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